What is YES, OH YAS?
We are a subscription service that delivers makeup and beauty products to our members on a monthly basis.
What types of membership plans do you offer?
Our monthly box includes 3-7 (full-sized!) makeup/beauty items.
What type of makeup can I expect in my box?
From matte lip wear to sparkly eyeshadow palettes, our box includes makeup brands for you to discover, all for less.
Are there any hidden fees?
Our subscription is a flat rate of $14.99 plus $3.99 shipping within continental U.S.
Canada shipping $9.50
Do you charge sales tax?
Yes, due to new state laws, we now charge sales tax on all purchases in states where sales taxes are applicable.
The sales tax is automatically calculated based on shipping address and may vary by zip code within a given state. You will be able to see the sales tax amount before you place an order, and it will be included on your order confirmation email.
When is my Yes, Oh Yas! box mailed to me?
Yes, Oh Yas ships in batches that begin approximately the second week of each month.
We will send you a shipping confirmation email to the email you subscribed with when your box ships out. It will have a tracking link so you can watch your box on its way to you!
If you ordered on or after the cutoff date of the 25th of that month, you will receive the next month's box as your first box. (For example: Order on February 25th to get the March box. It ships at the end of February to arrive to you in the beginning of March. Your renewal charge date will be April 1st.)
We accept orders until our cutoff date OR until sold out- which ever comes first.
If you have any questions or aren't sure when your first box will arrive, please email us at firstname.lastname@example.org and we'll be happy to help!
*You are automatically signed up to receive an earlier month's box, should it become available.
My address changed. How do I update it?
Please email us at email@example.com to update your shipping and billing address. Please do not attempt to make the change yourself as sometimes the address does not properly update in your account. We will be glad to make the change for your future shipments. Please advise us of an address change prior to the new month so we may ensure your package ships to the correct address. We are not responsible for any late address changes (made after a box has shipped for that month notified) or address changes that do not update properly.
What happens if my bag has broken/damaged/lost items?
At Yes, Oh Yas we ensure all items are packed securely and in brand new condition. Therefore, in case of an incident during shipping you are eligible for a claim with DHL. All packages are insured by DHL.
Methods to file a claim
Claims can be filed either through DHL's online forms, or by downloading a PDF and submitting it via email, fax, or mail (necessary information for each is included in the PDF).
- Online filing: Damaged Shipment
- Online filing: Missing content or lost shipment
- Downloadable PDF (covers damage, loss, or missing content)
Where is my tracking number?
Once your box ships, we will send you your tracking information with a link to the email address associated with your account. Also, you can always log in to your account and see your most recent tracking number on your account page.
What types of payments do you accept?
We accept PayPal, and all major credit cards including Visa, Mastercard, and American Express. We do not save or have access to your credit card information.
How do payments work?
Once you place your first order, you will be charged for that month’s box. Following months will be charged on the 1st day of each month.
Does my plan automatically renew after my first order?
Yes, and your original form of payment will be charged automatically as well.
How may I cancel my subscription?
Yes, at any time. You can do so from your subscription settings menu via your account or simply email us with a request at: firstname.lastname@example.org Subject: Cancel
Please note: the month you cancel, your subscription may have already have been charged, order may have already been placed, and box may have already been shipped. In this case, cancellation will be effective as of the following month. The cut-off date to cancel is the 25th day of that month (to not receive anymore boxes.)
What is your shipping policy?
Ground shipping is $3.99 per month/box within the U.S. (including Alaska, Puerto Pico, and Hawaii). At YES, OH YAS’s sole discretion, boxes will be shipped via the following carriers: United States Postal Service, DHL or UPS.
May I return or exchange my box? What about refunds?
Sorry! All sales are final. No refunds or returns are accepted.
What is the retail value and how is it calculated?